The result, which was taken from a survey of 2768 Southampton University students, marks ‘Assessment and Feedback’ as the category with the lowest mean score, particularly with regards to the lack of prompt and detailed feedback that helps to clarify things not understood. In which only 48% of students were satisfied. 3 /5 questions in the ‘Assessment and Feedback’ category fell below the threshold mean score of 3.5.
The University of Southampton has received a mean score of 3.5 in the category every year since the first National Student Survey back in 2006. Commenting on the result Students’ Union President, Billy Fitzjohn said, ‘With student fees having already risen in the last couple of years and thought by many to be likely to go up again, students are constantly looking for value for money. A score of 3.5 in feedback is simply not good enough’.
Elsewhere, the University of Southampton received a mean score of 4.0 or above in every category apart from Academic Support where they scored 3.9. The table below shows the mean scores for the University of Southampton in each of the six categories of questions, and the overall quality of the course.
|Overall Quality of the Course||4.1||4.2||4.2||4.2||4.2|
|Assessment and Feedback||3.5||3.5||3.5||3.5||3.5|
|Organisation and Management||4.0||3.9||3.9||3.9||4.0|
Overall, 86% of students surveyed at the University of Southampton were satisfied with their course, giving a mean score of 4.1 in student satisfaction, a fall from the previous three years when it was up at 4.2.
Southampton’s score of 86% is higher than the national average student satisfaction rate of 82%. National student satisfaction rates are broadly similar to previous years. NUS President, Aaron Porter said ‘despite fees nearly trebling there has been no increase in student satisfaction. This year’s National Student Survey is a wake up call to university vice chancellors. They must buck up their ideas and do far more to improve the experience they offer students.” Porter further commented, ‘whilst it is pleasing to see that most students remain satisfied overall with their university experience, a significant proportion of students indicated that they were not satisfied with assessment and feedback, organisation and management or the academic support they received. It is clear that there is much room for improvement.”